Original topic:

Camera issue

(Topic created on: a month ago)
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galaxyf23members
Active Level 6
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Galaxy F
Recently when I open my f23 camera it says warning ⚠️ camera failed. Anyone tell me why it happen now? 
4 Comments
PiyushAnand01
Active Level 1
Galaxy F
Try restarting the phone or clear data camera app.
cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1.Clear camera app data: Settings > Apps > Camera > Storage > Clear data.

2.Remove the third-party apps: Settings > Apps > Select the third-party App > Uninstall.

3. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

4.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support"

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Nanashi00
Beginner Level 3
Galaxy F
I am also having the same issue in f23 from last 2 days out of nowhere. I have restarted and even try to use camera in safe mode still not working please help to fix it 😢
Joo30
Active Level 1
Galaxy F
I am using a S21 FE and I had the same issue and the authorised service centre technician said the main camera needs to be replaced. Later on discussing with some other technicians I found the issues is common in Samsung device's especially for the one with Exynos Processors.
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