Original topic:

Camera Issue

(Topic created on: 01-21-2024 04:50 PM)
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NaanuUnknown
Active Level 1
Options
Galaxy F
I bought a new Samsung F54, Overall i felt good except the CAMERA, specifcation says 108 MP, but my old Redmi Note 7S has 48 MP camera, and that looks far better than this 108 MP, i still believe that this issue could be resolved with your support
Please do the needfull, Not sure if factory reset required or anything else
Hope i get a reponse as soon as possible and continue with Samsung happily
5 Comments
JSS28
Active Level 8
Galaxy F
Bro
Samsung F54 quality is way better only its colour is bit washed out when ot comes to green colour
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Babita59
Active Level 6
Galaxy F
The quality of a camera does NOT depends upon it's mega-pixels. It's depends upon how the quality, colour capturing, and size of the sensor. That why you find a huge difference between the shots from an A14, A34, A54 and *iPhone 15 Pro Max even though they all have 50 Mega-pixels sensors.
* iPhone has a 48MP sensor which shoots at 24MP by default.
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NaanuUnknown
Active Level 1
Galaxy F
then on what basis we should measure the camera quality when buying?
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Babita59
Active Level 6
Galaxy F
You should watch a review about it on YouTube beforehand.
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support