Automatically restart and hotspot is not working problem

[Skumar0708]

My samsung mobile F23 is having trouble of automatically restart and hotspot issue after june 24 ios 14 update.

How to resolve this issue.

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the restart issue.

Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

If you are facing this issue after installing any new application, then uninstall that application.
Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

kindly perform some basic steps which should resolve the hotspot issue.

Disable the data saver:
Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled)

Reset network settings:
Path: Settings > General Management > Reset > Reset network settings

Reset settings:
Path: Settings > General Management > Reset > Reset all settings

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[write4rishabh]

Hey new Aug update resolved the problem ..just flash with new firmware

[Chandank23]

Maine bhi August last me software update Kia h aur Mera bhi wifi and Hotspot on nahi ho raha h. Mai service center gaya aur bola ye problem h to wo bole ki warranty Khatam ho gaya h aapke mobile ka ..so paisa Dijie to software update karke dekhenge.....
To Maine bola ki samsung ke side se mujhe update mila aur update karne ke baad ye problem aaya to samsung ka galti h isme to jiske update se mera mobile kharab hua...to samsung ko mere phone thik karna chahie... aur samsung care wale bolte h kharab ho gaya to Noida me Jake dharna Dijie ki Mera mobile kharab ho gaya ...samsung care staff ko to bolne ka Tamij nahi h..
For example -- Mera mobile koi Gira ke tor dega to uska paisa todne wala dega ya Mai ye kahunga ki thik h bhai koi baat nahi dusra le lunga

[selfmusing]

Kese thik hua fir??

[Nayan_Ambolikar]

I raised a complaint with consumer forum 1915 for same issue and got the call from samsung after complaint and now they are asking me to bare 50% cost to get motherboard replaced, but why should I even pay 50% for replacing motherboard as issue occurred due to update. I will take the further followup with consumer forum team and will get it replaced for no cost as issue with hotspot wifi and looped restarting started after software update. 

Samsung should take responsibility for their corrupted update.