proximity sensor issue

[c9probaba]

Issue still persist after resetting app preferences and even after resetting the phone to factory mode..

[Arbaaz]

Disable the KEEP SCREEN OFF option.

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

[c9probaba]

logs already shared

[carmel]

same issue persists with me

[carmel]

if your problem is resolved then kindly help me too

[c9probaba]

still facing dude..