Original topic:

fast charging problem

(Topic created on: 10-24-2018 10:52 PM)
286 Views
bhuvaneshsafwan
Active Level 1
Options
Galaxy C
I have problem on fast charging .my phone is running only normal charging ..
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5 Comments
Anonymous
Not applicable
Galaxy C
change the cable
Sarthak88
Active Level 6
Galaxy C
Maybe cable problem.
Akshitkamra
Expert Level 5
Galaxy C
may be the setting on your phone has been changed...you can check it in settings...go to advanced features and then tap on Accessories and check whether the fast charging feature is enabled or not.
if it is still on then first tell me the name of your device
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Galaxy C
c7 pro
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admin_
Expert Level 5
Galaxy C
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Device Maintenance >> Battery >> Tap on three dots >> Advanced Settings and check if Fast charging is enabled.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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