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Beginner Level 2

hi guys, my samsung galaxy c7 recently stopped fast charging mode and is not reading usb by using OTG Cable .what can i do?

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i think its a hardware problem. visit service center
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Hi there,

Please perform the following step to resolve slow charging issue:
1- Charge the device with the original charger.
2- Perform Interactive checks through the Samsung Members app (Samsung Members> Get Help> Interactive checks->charger/USB)

3- Check with another Samsung USB cable.

Please perform the following steps for OTG issue:
1- Use Samsung original OTG cable or try using different OTG with your device.
2- Check by other pen drive.

3- Check the device performance in safe mode.
4- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

 

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