Original topic:

Video player

(Topic created on: 01-16-2018 12:38 AM)
132 Views
Chinthong
Beginner Level 3
Options
Galaxy C
whenever i play a video the video stops and the audio keep on playing. i hv been facing this issue since the android7 update has been installed...
2 Comments
s01gautam
Active Level 6
Galaxy C
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admin_
Expert Level 5
Galaxy C
Thanks for Being a part of Samsung community. We would like to inform you Kindly follow the steps below to resolve your concern :-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Video player >> Clear data.
- Kindly check for the video player update.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you.
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