Original topic:

tuch capacitive key backlight always on during video call on Google Duo

(Topic created on: 11-30-2017 07:08 AM)
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chandantaki
Active Level 3
Options
Galaxy A
When I making video call through Google duo on my Galaxy A9 Pro after the naugat update I found that every time the call Get Connected, the backlight of the touch capacitive buttons are always on during the video call. Why this problem is coming. This is not happening with any other application.f48616ec-add4-46ff-93a9-dfb5d7cae439.jpg
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3 Comments
admin_
Expert Level 5
Galaxy A
Thanks for being a part of Samsung community. Would like to tell you kindly follow the steps below to resolve your concern:-
1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
2) Please run your device in safe mode.
3) Please do reset your device on factory mode after taking the data backup Via Smart switch. Be sure to hit ♡ when you find an answer that works for you.
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chandantaki
Active Level 3
Galaxy A
same
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ganhster
Active Level 1
Galaxy A
download this app
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