there is no sound when I play youtube or even when the call is ringing

[khushi_qureshi]

I'm facing a very annoying problem wherein there is no sound at all in my Samsung A50 device like when I play YouTube or gana ap or any normal video from my own gallery... Nor even when someone calls me. I'm seriously irritated with this Samasung A50 like faced too many issues and now this one. 

[PriyankaTank]

try the interactive checks in the app
for audio you can try for speaker and mic options (may be the problem is with any 3rd party application)
if on checking also the problem exist you should show the device at service center or report an error in the application
if its within warranty may be it can get replace

[advizer]

call my number problam 7311144553 solb mere me bhi ai thi

[khushi_qureshi]

should I call u and ask u how to resolve?

[Niiii]

Sorry to hear your problem. Restarting your device might help.

[khushi_qureshi]

nothing helped tried restarting it several times

[अjayरai]

i face this problem too

[khushi_qureshi]

then what are the options that u r looking for to make the device work?

[अjayरai]

I did nothing, I thought it's normal.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check device volume settings if its full or not.

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support