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05-19-2025 01:07 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Note: Bluetooth and Wi-Fi must be enabled on the mobile phone.
Tap on Settings >> Tap on Apps >> Tap on Filter and sort >> Enable ""Show system apps"" >> Tap ""OK"" >> Search the Smart View app >> Tap on Storage >> Tap on Clear data.
Kindly perform the following steps to resolve your issue by the given link:
https://www.samsung.com/in/support/mobile-devices/troubleshooting-a-problem-when-using-smart-view/
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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05-27-2025 11:16 AM in
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