screen mirroring bug in a51?

[panchi]

My phone us new and recently purchased on 27 aug through samsung finance plus and today i mirror my a51 through smart view and every time i connect my phone to tv it will restart

[veer]

i am also bought another my phone with samsung finance plus but this kind of i not faced bro

[veer · Accepted solution]

go to app than select show systems apps than search smart view tha clear data than you notice bro

[Papriazi]

didn't help

[Gaurav_Sîngh]

Didn't faced this issue on my A51

[Papriazi]

I always get "couldn't turn on smartview" when connecting to any smart TV. Samsung, Sony, LG doesn't matter. In the service center they got Samsung TV (NOT Smart TV) and they connect the phone to that TV via USB dongle. It works. Now they are saying smart TV in the entire world had bug and not this phone.

Actually problem started after service center replaced the mother board. The phone is only 2 weeks old.

I have done force stop for smart view, clear cache, network settings reset, finally factory reset. Smartview doesn't work with Smart TVs. Any other way of fixing the issue?

[Papriazi]

This is the error I get.

[ASHJOJ]

Even my A51 does the same  I tried resetting everything 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Hope your issue got resolved if not then to resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Papriazi]

@ASHJOJ - The service center finally accepted that the issue is with the motherboard. Replacing the motherboard fixed the issue.