purplerosion
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3 weeks ago in
Galaxy A
hello all
i have been using this phone for a year now & im suddenly experience touch problems and the phones side buttons refusing to react after pressing attempts
the device is constantly glitching & freezing, the keyboard is freezing right now as I type this
I am exhausted with having to deal with this, they told me its my screen protector & I got that removed however the problems still persist
others say it's due to the new one ui 7.0 update, that could be true
I think it's a hardware issue within the device, i dont think this phone will reach new year but we will see.
4 Comments
Neolyn
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3 weeks ago in
Galaxy A
Have you tried restarting your phone?
Makaveli-
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3 weeks ago in
Galaxy A
Reset it
purplerosion
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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy A
I have restarted it, honestly tired of restarting it now, I know quite plenty about cellphones but nothing is working
even frequently clearing the ram in device care
feels like it's a ticking time bomb at this point
what i haven't done is the factory reset because of my things inside the phone
i dont wanna lose them
i really hope samsung fixes up these issues because it's get to a point.
even frequently clearing the ram in device care
feels like it's a ticking time bomb at this point
what i haven't done is the factory reset because of my things inside the phone
i dont wanna lose them
i really hope samsung fixes up these issues because it's get to a point.
SherlockHolmes2 22B
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3 weeks ago in
Galaxy A
Hi purplerosion
I can really hear how exhausted and fed up you are — dealing with a phone that fights you every minute is mentally draining, especially when you’ve already tried what they suggested.
Let me be very honest and clear with you.
---
From what you’re describing, this does NOT sound like just software anymore
These symptoms together are a big red flag for hardware failure:
❌ Touch becoming unresponsive / erratic
❌ Keyboard freezing while typing
❌ Phone randomly glitching and freezing
❌ Side buttons needing multiple presses or not responding at all
👉 Software bugs (like One UI 7.0) can cause lag and app crashes,
but they almost never cause physical buttons to stop responding.
That’s the key point.
---
About the screen protector excuse
You already proved them wrong:
Screen protector removed ✔
Problems still happening ✔
So that explanation is officially invalid.
---
Most likely causes (ranked)
1️⃣ Failing touch digitizer (very common after ~1 year)
Causes ghost touches
Delayed or frozen keyboard
Random unresponsiveness
2️⃣ Side-button flex cable or power key wear
Explains why volume / power buttons don’t respond properly
This is 100% hardware, not One UI
3️⃣ Internal board instability (heat + budget device reality)
Entry-level phones are more vulnerable after updates
Heat + memory stress over time = instability
---
About One UI 7.0
Yes — it can worsen things, but:
> An update does not break physical buttons.
At most, it exposes an already-weak hardware component.
So people saying “it’s only the update” are seeing half the picture.
---
Quick tests (no stress, just to confirm)
If you have the energy, try one of these:
🔹 Safe Mode test
Power button → hold → Safe Mode
If the phone still freezes and buttons fail → hardware confirmed
🔹 Samsung diagnostics (if accessible)
Dial: *#0*#
Test Touch and Key
If they fail or lag → undeniable proof
If the phone freezes even doing these, that itself is the answer.
---
What I strongly advise now
✅ Back up everything immediately
Photos, WhatsApp, contacts — do not delay this
❌ Do NOT waste energy on:
More resets
More protectors
Cache wipes
Blaming yourself
You’ve done enough.
---
Reality check (spoken gently)
You’re not wrong when you say:
> “I don’t think this phone will reach New Year.”
Based on experience, you’re probably right — and that’s not your failure.
Some devices simply don’t age well, especially after major updates.
I can really hear how exhausted and fed up you are — dealing with a phone that fights you every minute is mentally draining, especially when you’ve already tried what they suggested.
Let me be very honest and clear with you.
---
From what you’re describing, this does NOT sound like just software anymore
These symptoms together are a big red flag for hardware failure:
❌ Touch becoming unresponsive / erratic
❌ Keyboard freezing while typing
❌ Phone randomly glitching and freezing
❌ Side buttons needing multiple presses or not responding at all
👉 Software bugs (like One UI 7.0) can cause lag and app crashes,
but they almost never cause physical buttons to stop responding.
That’s the key point.
---
About the screen protector excuse
You already proved them wrong:
Screen protector removed ✔
Problems still happening ✔
So that explanation is officially invalid.
---
Most likely causes (ranked)
1️⃣ Failing touch digitizer (very common after ~1 year)
Causes ghost touches
Delayed or frozen keyboard
Random unresponsiveness
2️⃣ Side-button flex cable or power key wear
Explains why volume / power buttons don’t respond properly
This is 100% hardware, not One UI
3️⃣ Internal board instability (heat + budget device reality)
Entry-level phones are more vulnerable after updates
Heat + memory stress over time = instability
---
About One UI 7.0
Yes — it can worsen things, but:
> An update does not break physical buttons.
At most, it exposes an already-weak hardware component.
So people saying “it’s only the update” are seeing half the picture.
---
Quick tests (no stress, just to confirm)
If you have the energy, try one of these:
🔹 Safe Mode test
Power button → hold → Safe Mode
If the phone still freezes and buttons fail → hardware confirmed
🔹 Samsung diagnostics (if accessible)
Dial: *#0*#
Test Touch and Key
If they fail or lag → undeniable proof
If the phone freezes even doing these, that itself is the answer.
---
What I strongly advise now
✅ Back up everything immediately
Photos, WhatsApp, contacts — do not delay this
❌ Do NOT waste energy on:
More resets
More protectors
Cache wipes
Blaming yourself
You’ve done enough.
---
Reality check (spoken gently)
You’re not wrong when you say:
> “I don’t think this phone will reach New Year.”
Based on experience, you’re probably right — and that’s not your failure.
Some devices simply don’t age well, especially after major updates.