"Your phone couldn't start normally". Samsung A70

[Vtredwin]

I have several Samsung A70 that when updating to Android 10 doesn't finish the process and sends me a screen with an error.

"Your phone couldn't start normally. Some configuration may be corrupt. Follow the instructions below.

1.- Try again

2.- Erase app data

3.- Visit a service center

If I choose "Power off" the device is restore to factory reset.

Do you know why occur this issue? or if exist any way to don't restore de device?

[BabaluKaushik]

you can try by laptop

[Shrey0709]

Hi !
It looks like the downloaded update file may be corrupted . The best shot at fixing this issue is , start the device in safe mode and back up the data that you need .

In general case all the data is automatically backed up by google ( if you have turned on synchronisation ) .

After backing up in safe mode ( contacts etc . ) , do a clean flash of the latest fastboot rom using your pc / laptop

[Sheelu Paliwal]

how can I do this please help

[nathaniel22]

hi, shrey0709, i want to ask you some question and i'd be very grateful if you want to give me an answer. if i do the 'erase app data', can i still backup my data? i'm in recovery mode now and haven't backup my data before. i thought the option 'erase app data' will automatically erase all of your data and goes to the factory reset. can i backup my data at the 'erase app data' option? 

[VatsP]

hey were you able to recover data by connecting it to pc? if so then can you tell me how?

[JEFFINBASIL]

try emergency software recovery in smart switch pc

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[mvdwiele]

Little difficult when the can't start there phone to use a phone app

[mvdwiele]

I had the same problem with update from Android 10 to android 11 and it got stuck in Samsung logo and it tried to restarted 3 times, than i see red letters with "your phone couldn't start normally".
My phone was returned to Samsung service center and i got it back working normaly, the say that the motherboard was broken but that was NOT true. When i turned on the secure folder my phone turned off again and after 3 restarts i got the same message again "phone couldn't start normally".
So i think that the problem is that secure folder was turned on when i did the update.
Than i downloaded original Samsung firmware from www.sammobile.com and downloaded Odin3_v3.14.4. Installed Android 10 back and problems were gone. So before update, always turn of secure folder or never use it because it breaks down youre phone