Original topic:

problem with secure folder In my a50s

(Topic created on: 01-31-2020 06:44 PM)
169 Views
rajureddy741
Active Level 1
Options
Galaxy A
Automatically opens secure folder repeated again nd again. How to solve problem
3 Comments
CHIRU258
Beginner Level 2
Galaxy A
uninstall and install it
i too faced it on my S10+
after taking backup and reinstallation.. it is working fine now
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rajureddy741
Active Level 1
Galaxy A
tq🙏
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:

> Open the secure folder>>Tap on top 3 corner dots>>Settings>>Auto lock secure folder>>Immediately>>enable it.

> Perform the reset app preferences (Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences)

> If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app(click on “+“icon>send feedback>Error report/ Ask Questions)

 

Regards,
Team Samsung Members

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