Original topic:

network problem

(Topic created on: 06-04-2020 12:21 AM)
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JkRapaz
Active Level 4
Options
Galaxy A
Mera mobile samsung A50 me
Pubg  khelte somoi ping high 960 rehta hai
Isse 742 tak kam hota hai or nahi 
 Kyu ho rha iska solutions bata sakta hai koi
4 Comments
Bàljeet
Active Level 6
Galaxy A
ping to high nahi ani chaiye pubg mein server Asian karo fir thik ho gi
aur aaj to pubg open hi nahi ho rahi a50 me
JkRapaz
Active Level 4
Galaxy A
asia me set hai bro
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JkRapaz
Active Level 4
Galaxy A
apka keisa chalta ha pubg High ping ya low ping
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network problem" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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