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09-06-2025 08:08 PM (Last edited 09-06-2025 08:08 PM ) in
Galaxy A- Second solution: You can visit the settings and select 5G preference from there if you haven't done it before. The problem will be solved.
- Third solution: 5G connectivity depends upon your area as well.
- Final solution: If none of the above work, get in touch with your network provider.
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09-07-2025 01:28 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for reaching out to Samsung Customer Support. We appreciate your concern and would like to assist you in resolving your issue.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/
● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support

