Original topic:

issue after the update of one ui2 (A50)

(Topic created on: 04-25-2020 01:51 PM)
1172 Views
NamanJ
Active Level 3
Options
Galaxy A
1. Heating problem
2. Accidental touch is not working
3. Charging problem
4. Network issue
5. Fingerprint issue
6. Face recognition issue
7. Game booster issue
8. Animation issure
9. Battery drain issue
10. Camera issue. 
18 Comments
hedgehog
Expert Level 5
Galaxy A
ek baar factory reset karo
then just update the Samsung preloaded app's
only after that update Play Store apps
too many updates happening at one time can cause clash and cause one to install abruptly with half installation done only causing features to hang so much
perform interactive checks once on members
re register biometric carefully covering finger scanner
and best is to use password or fingerprint don't go for face id or pattern
in mobile data reset access points and for games use game launcher
re select accidental touch option in display face id is not reliable since camera has a lot of problems beforehand
I agree some issues require samsung security and fix updates but some can be fixed easily
for charger try charging with other charger or check cable try charging via pc connection 👍👍👍👍👍👍👍
0 Likes
NamanJ
Active Level 3
Galaxy A
Done everything still facing the problem!
0 Likes
hedgehog
Expert Level 5
Galaxy A
did u do factory reset
biometric issue should have been rectified by it
0 Likes
NamanJ
Active Level 3
Galaxy A
I did.. But the same issue is been repeated
0 Likes
hedgehog
Expert Level 5
Galaxy A
flash your mobile via odin tool from sammobile.com
https://www.sammobile.com/samsung/galaxy-a50s/firmware/SM-A507FN/INS/
reinstalling fresh firmware should rectify it
many a times OTA updates due to weak connection or traffic network hiccups lose certain file transfers it's safe to do via odin tool 👍👍
0 Likes
hedgehog
Expert Level 5
Galaxy A
did u. flash it it should help
0 Likes
NamanJ
Active Level 3
Galaxy A
Still faving the problem... Alot of bugs the in the onu ui2
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Our Research and Development team is continuously working and ensuring if there is any bug that will be resolved as soon as possible. Providing a continued great experience is our first priority. Thank you for sharing your feedback.

 

- Follow the given link to resolve overheating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

- To avoid battery drainage please turn off un-used options, decrease display brightness, turn off auto sync option, close background running apps.

Follow the troubleshooting steps provided in the given link to resolve battrey drainage problem: http://www.samsung.com/in/support/skp/faq/1101689

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Deepak_1994
Active Level 4
Galaxy A

Use these prevention

1use medium power save 
2 prevent background apps from consuming data in battery device care 
3 put unused apps to sleep 
 use dark mode 
5 use location when necessary

0 Likes