Original topic:

#flash problem

(Topic created on: 04-19-2020 09:40 AM)
373 Views
Pabitrabera
Active Level 3
Options
Galaxy A
All time in my a50 (SM-A505F) flass on very low bright . It very easy see at dark room .  When display off at whole night bettery drenn very much at night bettery drenn 20%
3 Comments
Dice66
Active Level 6
Galaxy A
I'm facing the same problem with A50. My battery drain started 2 days ago and even the charging takes too long.. probably they can fix this in upcoming android 10 update
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Delshad11julY
Active Level 6
Galaxy A
Yes, it might be possible that it will fix this issue , after the update it does not fix then I would recommend to factory reset before you do this please back up your data.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve battery "drainage" issue please follow below given steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) If issue has not been resolved then turn off bluetooth, Wi-Fi, mobile hotspot, NFC etc.
Swipe down on the home screen to open notification panel>Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC etc. to turn off.

For more information please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

To resolve "Flashlight issue" kindly follow the below given steps:

1)Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2)Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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