Original topic:

camera issue

(Topic created on: 06-24-2020 08:48 PM)
371 Views
rishu3007
Active Level 4
Options
Galaxy A
Whenever i tried to take pictures on my galaxy A50 - when flash is on it takes pictures like this i dont know what happened can you guys assist me with this

image

 A

image

9 Comments
Anonymous
Not applicable
Galaxy A
I think you have to visit service center once ..but before that once clear data of camera settings and check
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rishu3007
Active Level 4
Galaxy A
It didn't work
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Anonymous
Not applicable
Galaxy A
then go to service center...it's happening for software issue .....how did you update your last software? if it's by mobile data or wifi then most of times this type of issues happens only ..because that software allaways need to be flashed by smart switch or by Odin or through authorised Samsung service center which is actual and recommended procedure to install software ...mobile data or little fluctuating wifi creates software hole and procedure glitches by damaging software side....go to service center and flash last firmware from them...it's free of cost within warrenty period of device
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rishu3007
Active Level 4
Galaxy A
That's the issue my warranty is expired on june 14th
Anonymous
Not applicable
Galaxy A
are bro to flash they only need 236 rs 🤓don't worry..it's not camera flash ...it's software flash ...your camera is ok no problem in it I gurentee you
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Galaxy A
reset camera to default settings once

also, use flashlight when required and try again..
and if problem still persists that means there is some camera hardware issue..
BabaluKaushik
Expert Level 1
Galaxy A
reset your camera settings
Kabbie
Active Level 5
Galaxy A
try to adjust the lighting to low light by moving slider on the left
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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