Original topic:

In Display Fingerprint Scanner

(Topic created on: 06-22-2020 01:05 PM)
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Avi22
Active Level 4
Options
Galaxy A
A50s: After every 2days phone doesn't recognises in Display Fingerprint Scanner.
My earlier J8 rear Fingerprint scanner was far better than this.
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4 Comments
Jd619
Active Level 4
Galaxy A
please add 2 to 3 fingerprint at different angles you hold the device. it will help you to faster unlock, also switch off fingerprint animation for better results
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Avi22
Active Level 4
Galaxy A
i have already done all this but doesn't works properly...for time being it works. but I observed that after restart my phone forgets my FingerPrints 😞
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Avi22
Active Level 4
Galaxy A
actually if once it fails to recognise then i think it forgets my Fingerprint forever..
if I again register my prints then also after sometime it doesn't recognizes.
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