Original topic:

a71 keeps restarting after update

(Topic created on: 05-07-2021 04:38 AM)
1842 Views
saif1278
Beginner Level 2
Options
Galaxy A
A71 not turning on after update, stuck on Samsung loading screen

image

Pls help.
16 Comments
Kenzen
Expert Level 5
Galaxy A
Plz try wiping cache...Turn off the device.
Press and hold the Volume Up key and the Side / Power key.
When the Samsung logo displays, release both keys.
Press the Volume down key to navigate and press Power button key to select Wipe Cache option.. After it is complete click Reebot now.. After reboot the phone may be back as normal... Thank you.If you found my comment helpful please accept solution by clicking on the three dots above my comment and accept solution..
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Galaxy A
Visit service center. Either motherboard is bricked or OTA download issue.
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Owais18
Active Level 5
Galaxy A
It's the security patch problem
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Galaxy A
I am using A71 and I don't have this issue. And I updated over OTA.

Screenshot_20210507-133033_Software update.jpg

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Owais18
Active Level 5
Galaxy A
System software issue detected?

Screenshot_20210507-044534_One UI Home_41834.jpg

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kroy1234
Active Level 9
Galaxy A
In my a71 no problems it's very OK and everything is solved after update
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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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