Original topic:

YouTube videos stuttering at 1440p and above

(Topic created on: 04-06-2024 01:07 AM)
1408 Views
ashutoshm07
Active Level 2
Options
Galaxy A
Hi,

Using galaxy A35 from last one week. This device is smooth, the only time it isn't smooth is when I play YouTube videos at 1440p and above stutters a lot, especially when played at 2x speed. Some HDR content stutter even at normal speed. 

Surprisingly, the videos work just fine on browsers (tested in Microsoft Edge Android).

Please fix this in next update!

Thanks,
Regards 
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7 Comments
vivek1989
Expert Level 5
Galaxy A
Becoz 1380 is not stabalised
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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ashutoshm07
Active Level 2
Galaxy A
Done
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ashutoshm07
Active Level 2
Galaxy A
I received a reply!
I tried all the troubleshooting prescribed to me except resetting my device. I am not gonna do that! However, I am pretty sure that's an OS bug that even appeared in several review videos of this model on YouTube, you can check it out. I am hoping this should get fixed in the next update otherwise that would be very disappointing. Also, you must have an A35 model handy with you, why don't you ask you engineers to try and play an YouTube video at 2160p (at 2x speed), especially an HDR video. Also, when I minimise YouTube app and then comeback to it to continue playing the video, even the full HD (1080p) videos are stuttering/lagging.
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Sanju214
Active Level 4
Galaxy A
Same thing happening in my s21 fe SD 888 variant. At 1440p hdr it lags a lot. But this problem wasn't there before 2 week. Now i can only watch at 1080p.
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mrpk0
Beginner Level 2
Galaxy A
Using galaxy A52S from last one week. This device is smooth, the only time it isn't smooth is when I play YouTube videos at 1440p and above stutters a lot, especially when played at 2x speed. Some HDR content stutter even at normal speed.
JayCath
Beginner Level 3
Galaxy A
A52s user here. Experiencing the same stuttering issue since this December.
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