We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.
● There are many different paths to setting up a Work Profile on company-owned or personally owned devices, but they all have the same major steps.
● The first step in setting up Work Profile is non-technical. It begins with deciding how Work Profile will support your security requirements and mobility strategy. You also need to be sure you’ve got an updated and accurate policy that covers the rights and responsibilities both of individual users and of the company when it comes to a shared-use device, no matter who owns it. (Samsung Insights has a number of articles on this, including example BYOD and CYOD policy templates, to help you get started.)
● Next, your business will select an EMM or mobile device management (MDM) tool. You can pick any MDM you want: simple and easy to use or powerful with lots of features, standalone or tightly integrated with your company directory, focused on smartphones or inclusive of laptops and desktops — there are plenty of options. With a solid policy in hand, you can make short work of selecting your MDM tool.
● Once your MDM tool is up and running, your IT team should define the policies that will be applied to your devices. These effectively define the Work Profile and whatever other settings can be pushed to the device, based on the model you selected: fully managed with a Work Profile or employee-owned (BYOD).
● At this point, users can begin to enroll their devices in the MDM. This has two steps: downloading the MDM client, and then authenticating and linking that particular device to the company MDM and the user.
● You might want to build a very user-friendly path, linking your MDM download and enrollment to automated device deployment, for example. Or, you might have users simply go to a website to start the process of downloading the MDM client and enrolling the device. If you pick Samsung as your smartphone supplier, you can also take advantage of the Knox Solution Set, designed to simplify and manage device configurations, MDM enrollment and firmware management.
● When devices are enrolled in your MDM, the policies will automatically be applied, including creating and managing the Work Profile. As your needs change, whether you need new business apps or different security settings, your policy can be updated centrally, and changes will automatically be downloaded by all devices and enforced by the MDM client on the device.
● The final step is user training. Although Work Profile is pretty self-explanatory, a few minutes of training — on the privacy features of Work Profile, and how to pause it — will help give end users a better experience and more confidence in their new dual-use smartphone.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
