I am facing a serious issue with my Samsung Galaxy A35. Both Wi-Fi and Bluetooth are randomly turning off by themselves and turning back on after a few minutes. This happens frequently throughout the day.
Here are the details:
Device: Samsung Galaxy A35
One UI Version: One Ui 7
Issue:
Wi-Fi disconnects randomly and automatically reconnects
Bluetooth turns off completely every 5 minutes and turns back on without user input
This happens with all Bluetooth devices, not just one
Power saving mode is OFF
No third-party apps (like VPN or battery savers) are installed
I have already tried:
Resetting network settings
Disabling intelligent Wi-Fi features
Clearing Bluetooth cache and data
Updating the software
Disabling A2DP hardware offload in Developer Options
The issue still persists. Please look into this as it's affecting the usability of my device.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
