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09-20-2023 05:36 PM in
Galaxy A- Mark as New
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09-20-2023 05:44 PM in
Galaxy AThe lock icon represents secure folder and this app is not designed for using inside the secure folder that's why you are getting that error, try installing it outside of secure foler or login Google account in secure folder playstore.

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09-21-2023 05:10 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.
Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support.
