Original topic:

Why downloaded files from dual whatsapp not showing in any folder in A10S ??

(Topic created on: 06-25-2021 09:56 AM)
Asari84
Active Level 1
Options
Galaxy A
Plz help me if someone know that where we can find
9 Comments
MohammedSijah
Expert Level 1
Galaxy A
Hi, Whatsapp has recently changed the file storage location to
Android > Media > com.whatsapp.

Anyway, there is a persisting issue with dual WhatsApp. Let's hope it will be solved very soon. Thank you.
Asari84
Active Level 1
Galaxy A
Thank you for your kind reply 🤝🤝
MdTajammul
Active Level 7
Galaxy A
This location for original location of WhatsApp not for dual WhatsApp location.
0 Likes
Asari84
Active Level 1
Galaxy A
Yes.. I checked it after you messaged, but I didn't find dual whatsapp files there
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

Thanks for the advice!

0 Likes
Nyagaya21
Beginner Level 2
Galaxy A

Same problem, seems like there is a persistent issue with the dual WhatsApp across all Samsung devices.

Dahmashawi
Active Level 1
Galaxy A
I'm also unable to save nor forward file from dual whatsapp....always says not supported
Dahmashawi
Active Level 1
Galaxy A
Can't even open documents sent to me on the dual whatsapp
Samsung_specialist
Community Manager
Options
Galaxy A

Hi, 

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.