Video problem

[Rose2376]

I am using Galaxy A205FD. The phone is not able to play regular .mp4 files neither there is any thumbnail of it in the gallery. Samsung's video player shows "video codec not supported" whilst vlc can or any other third party player is able to play it.

If you think that my device doesn't support the video type. Then give me a video of your choice and I will try it!

👆 is from gallery.

👆is while trying to play using the video player. 

**This issues seems to happen with every video. 

[_HK02_]

I cant even find it . So please leave the link here and then try to reinstall video player

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Mansi0001]

Not able to play video in mp4