Original topic:

Video compression problem

(Topic created on: 10-17-2024 07:23 PM)
156 Views
_Chaudhary_P_
Active Level 3
Options
Galaxy A
Idk what the problem is going on with Samsung.....I had video of 2K resolution of 207MB which I wanted to decrease its size so I compressed it but after compression instead of decreasing size, it's size increased to 835 MB.
I mean, what the hell is this!🤦🏻

2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
_Chaudhary_P_
Active Level 3
Galaxy A
Send a detailed video about that I don't know how to send log file
0 Likes