Original topic:

#Updateissue

(Topic created on: a month ago)
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Missonm
Beginner Level 2
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Galaxy A
Anyone Help me to know. Why I'm not getting update on my A35. It's still in one ui 7.
I tried many time. 
Please help me
3 Comments
Rupanshuy
Beginner Level 2
Galaxy A
Anyone help me to know why I'm not getting update on my Galaxy m11 it's still in one ui 4.1 I tried many time please help me
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rty9h
Active Level 7
Galaxy A
just stop commenting foolish things.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that if you deregistered from beta program, then rollback to previous binary using smart switch. After that, you will be able to get stable update.

Kindly follow the bellow steps:

Step 1. Connect your device to your computer using the USB cable provided with your device.

Step 2. Open Smart Switch on your PC.

Step 3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.

Step 4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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