Original topic:

Update problem

(Topic created on: 05-17-2025 09:46 AM)
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H3X7
Active Level 3
Options
Galaxy A
I hv facing a problem after april security patch update my device heating very fast even if i game on 40fps i play it an ac room then also it heats
After reaching 43 degree my whole phone performance drop my fps goes to 20-30 .Every thing starting lag after reaching 43 degrees

5 Comments
khursheed12
Active Level 4
Galaxy A
A34 mai heating problem hai
H3X7
Active Level 3
Galaxy A
Usme to shuruat hi sai heating problem hota hai maine dekha hai bhai uska heating kabhi kabhi to lagta tha ki blast hoga
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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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