Like so many of you I was also facing the restart problem on my A51 phone last week, and after looking for solutions in YouTube and here in the members app I couldn't find anything.
Then I called the customer care and told them about the problem which so many of are facing. They acknowledged the problem and asked if they can remotely control my phone and diagnose the problem. I had to download an app and then they checked my phone and gave me a complete report and told me to restart my phone.
Since then my phone has not freezed or restarted on its own. I don't know if it's completely fixed or not but it's working fine and it's been a week now.
Please call the Samsung customer care maybe it will solve your problem too.
I was using M30s,it had the same exynos 9611 processor. But the phone is dead. When I went to the service centre, they told me its motherboard issue and I need to pay 7k to replace the motherboard.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue. Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device. There are two methods to disable the auto-restart function Method 1
Please follow the below steps: Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on General management. Step3: Tap on Reset. Step4: Disable Auto restart (if enabled). Step5: Auto-restart disabled.
Please follow the below steps: Step1: Go to "Settings" Step2: Tap on "Battery and device care" Step3: Tap on Three dots Step4: Tap on "Automation" Step5: Disable "Auto-restart at set times" if enabled
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
