Update on the restart problem.

[AdilS]

Like so many of you I was also facing the restart problem on my A51 phone last week, and after looking for solutions in YouTube and here in the members app I couldn't find anything.

Then I called the customer care and told them about the problem which so many of are facing. They acknowledged the problem and asked if they can remotely control my phone and diagnose the problem. I had to download an app and then they checked my phone and gave me a complete report and told me to restart my phone. 

Since then my phone has not freezed or restarted on its own. I don't know if it's completely fixed or not but it's working fine and it's been a week now.

Please call the Samsung customer care maybe it will solve your problem too.

[ShivamBrahmkshatriya]

Try to downgrade A51 to android 11, See videos on YT

[AdilS]

Why should I or anyone for that matter downgrade Android??
It's the company's responsibility to fix this issue

[ShivamBrahmkshatriya]

I think you're warranty is over so that i say

[AdilS]

Yes but that doesn't changes anything

[ShivamBrahmkshatriya]

If you have warranty then change mother bord or ask company for refund or any thing

[AdilS]

My issues are fixed already

[AdilS]

Please read my post

[Ramesh_T101]

When they told you to restart your phone,did they mean factory reset?

[AdilS]

No I just normally restarted my phone.

[Anonymous]

Is the issue fixed? I too have an Exynos 9611 phone.