Original topic:

Update about the Green line issue on my Galaxy A71

(Topic created on: 08-24-2024 04:57 PM)
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Saanaaa
Active Level 3
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Galaxy A

So this how my Samsung Galaxy A71 looks like as of today. Got the 1st line on 9th December 2023. All was fine even after 1st line, there were no issues with the mobile. When mobile was working on normal temperature it was fine, problem arise when mobile temperature got high (due to video shooting and gaming) that’s how I got 2nd line on 22nd April 2024 and then 3rd and 4th line on 27th April 2024 slowly it became unbearable. Cost of new display is 8500 with only 3 months of guarantee (As per Samsung service centre) which is not worth it so I didn't change it. Mobile is still working but what's the use of it now. I have been using this mobile since November 2019. IMG_4338.jpeg

4 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Pavandivvela
Active Level 8
Galaxy A
Many it won't cost 8500 🤯 ..for m52 itself they quoted 7000/-
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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parmeetgill
Active Level 1
Galaxy A
Same issue A71
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