Unable to update dual whatsapp even after checking play store

[DrBhavna]

One whatsapp is working in updated form and another is not working in updates version in samsung a34 5g phone

Kindly help with this issue

[avirat_hasan]

Try restarting your phone, clearing WhatsApp cache, or reinstalling the problematic app. If using a beta version, switch to stable. Update your phone's software too.

[DrBhavna]

Already did everything but the problem is the same
And i m using stable version

[Abhijitsharma]

you should try 2-3 different process
1. clear data in the clone app
2. restart phone
3. again login secondary WhatsApp app.
i'm not sure this tricks works..but you should try.
because this is clone app of original.

[DrBhavna]

Already did everything but it's not working

[Abhijitsharma]

1.logout the dual app and turn off
2. update your original WhatsApp if not updated
3. turn on dual again

[DrBhavna]

Still not got updated version

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file as you have already tried the possible steps. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support