Unable to call or receive call on Samsung A6 plus device, 2 months old

[ksi]

Hi,

Iam using samsung a6 plus device since 2 months. Lately Iam getting an issue regarding ohone calls. Iam unable to call or recwive phone calls from sim 1. I have visited network provoder vodafone and they advised to change the sim card. In spite of changing the sim card iam unabke to call or receive ohone calls.

Dear Sansung team kindly advise about this issue or i would need an immediate replacement of this device.

Regards

Karthik S

[Naimkhan]

go to Samsung care

[ksi]

i went they advised to replace the sim card and i replaced the same. Still iam facing the same issue. i would go to them again. Thanks

[8850091775]

669

[admin_]

"Thanks for being with Samsung and for sharing your Concern.

Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-

1) Ensure that network frequency of your device should be selected on Auto-mode.

Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).

2) Search for the Network Manually by the steps as mentioned:

Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.

3) You may check by exchanging the SIM in SIM slots.

4) Insert different SIM card in your mobile and check if the issue is resolved or not.

If still issue persists then we would suggest you to once contact with your service provider."

[mayankthobu]

connect to customer care

[ksi]

did it got the issue sorted thanks