Touch problem

[debjyoti123]

My new Samsung galaxy A14 sometimes does not respond to touch and it remains until I switch off my phone by emergency power off(by hold pressing volume button and power button together). How can it solve...can anyone help?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, klease visit this mentioned link to resolve your device touch issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-if-your-touch-screen-is-not-working-pro...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support