Original topic:

Sudden Screen Lock while Using

(Topic created on: 10-01-2025 04:28 PM)
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vedang2810
Active Level 3
Options
Galaxy A
Hi team,
 I'm facing a strange issue on my Samsung A54 5G from last 2 or 3 weeks after the latest update.. At first, I thought it was just a one-time glitch, but it's now happening multiple times across different apps.
 
 Here's what's happening:
 Whenever I use the camera and then swipe back (to exit), my phone suddenly locks itself, and the lock screen refreshes. After a few seconds, everything returns to normal—but the font style on the clock changes momentarily before restoring.
 
 It doesn’t only happen in the camera app and its happen with every app, I used. It happening multiple time a day.. I’ve experienced the same behavior in Telegram and even here in the Members app while swiping back or just using the apps it suddenly screne locked.
 
 I'm hesitant to restart my phone. I’m genuinely worried that a reboot might cause a bootloop or trigger something worse. I can’t afford to risk losing this data.
 
 Is anyone else facing this issue?
 Any suggestions or solutions? I’d appreciate your help before I take any further steps.
 
 Thank you. 
2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to set the display timeout option.

Settings > Display> Screen timeout> Tap on your preferred Screen timeout> Select new screen timeout.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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Oldy4756
Active Level 10
Galaxy A
If your device doesn't face any physical harassment then it is probably some app that got the administration level permission which it shouldn't have.

If you still didn't find any thing, do a Quick backup to another device by smart switch or ssd etc

Do a normal reboot use it normally if still facing issue reboot again, now in safe mode(Use yt for tutorial very easy) if the issue is still their then my friend you need to get it checked for faulty firmware update,battery issue, or their favorite motherboard.
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