SOME TIME WHEN I WATCHING VIDEOS ON YOUTUBE OR INSTAGRAM. MY A15 LOSE It's VOICE AND I NEED TO RESTART THE APP FOR THE VOICE OF SPEAKERS.SO TELL ME WHAT IS THIS PROBLEM.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.
Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume. To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.
Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.
Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.
Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
