Original topic:

Speakers πŸ”Š Can't work in A15

(Topic created on: 07-29-2024 10:26 PM)
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vanshajSood
Beginner Level 2
Options
Galaxy A
SOME TIME WHEN I WATCHING VIDEOS ON YOUTUBE OR INSTAGRAM. MY A15 LOSE It's VOICE AND I NEED TO RESTART THE APP FOR THE VOICE OF SPEAKERS.SO TELL ME WHAT IS THIS PROBLEM.
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3 Comments
Galaxy A
Go To Settings Then Search Reset All settings TAP The Reset Then your device will open in 1sec to 5 minutes all are done
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AvinashEkka
Active Level 1
Galaxy A
Yes I also faced this issue this is an app glitch if you are in Beta for the following app. You can leave it then the problem can be easily resolved.😊
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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