Original topic:

Something strange with samsung device.

(Topic created on: 04-29-2024 11:56 AM)
127 Views
rakeshchoudhary6321
Active Level 3
Options
Galaxy A
I found something strange and new in my galaxy A35 device that when I charge the device with it's 25W charger and it's box cable, the 5G works properly and no battery issue, non the less it yet drains bit but not that much compared to the previous charger of samsungs 15W Charger. So it concludes that preferred charger will be good for overall device performance. 

And I had issues with gaming and while playing the 5g would switch to 4g so now it doesn't switch like that. 
4 Comments
sunilkum673
Active Level 2
Galaxy A
My device problem with battery Action required
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is the concept of the devices, when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network and playing a game then it will automatically shift to a 4G network to minimize the heat. However, we are taking your valuable feedback regarding this. If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

0 Likes