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3 weeks ago in
Galaxy ASubject: Official Clarification Required Regarding Galaxy A35 Software Update Timeline
Dear Samsung Support Team,
I am writing this to seek an official clarification regarding the pending software update for my Samsung Galaxy A35. Although June is coming to an end, the stable update has not been rolled out for normal users yet, whereas beta users have already received it weeks ago.
I request the Samsung Authority to provide a clear and definitive response to the following points:
- Will the update be released or not? Is this stable update definitely coming to the Galaxy A35, or has it been completely put on hold due to critical technical issues? Please clarify the current status.
- The July Timeline: According to various technical sources and community feedback, there is a strong 85% probability that the update will now be released between July 5th and July 13th. Does the Samsung technical team confirm this timeline?
- Reason for Delay: If major bugs were detected during beta testing, how much more time is required to fix them? Will this deadline be extended even further beyond July 13th?
As a loyal customer, I have been checking for this update daily for the past two weeks. If I do not receive a concrete response or if the update is not rolled out by July 13th, I will be forced to lodge a formal complaint with the National Consumer Helpline (NCH) for a deficiency in promised services.
Please provide a specific date or week instead of a generic automated reply.
Thank you,
[ATISHAYJAIN]
Galaxy A35 User
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3 weeks ago in
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3 weeks ago in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that you can update the software by using Smart Switch. You can open Smart Switch on your Windows PC or Mac, you will see an option to update to a new software version if one is available. kindly perform the following steps to resolve your issue.
Step 1. Connect your device to your computer using the USB cable provided with your device.
Step 2. Open Smart Switch on your PC.
Step 3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.
Step 4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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2 weeks ago in
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a week ago in
Galaxy A