Original topic:

Software update

(Topic created on: 3 weeks ago)
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atishayjainsteh
Active Level 3
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Galaxy A

Subject: Official Clarification Required Regarding Galaxy A35 Software Update Timeline

Dear Samsung Support Team,

​I am writing this to seek an official clarification regarding the pending software update for my Samsung Galaxy A35. Although June is coming to an end, the stable update has not been rolled out for normal users yet, whereas beta users have already received it weeks ago.

​I request the Samsung Authority to provide a clear and definitive response to the following points:

  1. Will the update be released or not? Is this stable update definitely coming to the Galaxy A35, or has it been completely put on hold due to critical technical issues? Please clarify the current status.
  2. The July Timeline: According to various technical sources and community feedback, there is a strong 85% probability that the update will now be released between July 5th and July 13th. Does the Samsung technical team confirm this timeline?
  3. Reason for Delay: If major bugs were detected during beta testing, how much more time is required to fix them? Will this deadline be extended even further beyond July 13th?

​As a loyal customer, I have been checking for this update daily for the past two weeks. If I do not receive a concrete response or if the update is not rolled out by July 13th, I will be forced to lodge a formal complaint with the National Consumer Helpline (NCH) for a deficiency in promised services.

​Please provide a specific date or week instead of a generic automated reply.

Thank you,

[ATISHAYJAIN]

Galaxy A35 User

10 Comments
Galaxy A
Please keep patience, It will be released within a week or two. Also they have started testing oneui 9 beta on A35 as well.
Galaxy A
A or keh rahe hain ki ore dilli hua july tak, jayega
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Galaxy A
Kab tak ayega
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monojmanna
Active Level 3
Galaxy A
A35 bixby not working
0 Likes
Galaxy A
Right bro
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that you can update the software by using Smart Switch. You can open Smart Switch on your Windows PC or Mac, you will see an option to update to a new software version if one is available. kindly perform the following steps to resolve your issue.

Step 1. Connect your device to your computer using the USB cable provided with your device.

Step 2. Open Smart Switch on your PC.

Step 3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.

Step 4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Galaxy A
Samsung a35 one ui 8.5 update kab tak ayega
0 Likes
sanjaymt
Beginner Level 2
Galaxy A
Document option is not available in camera for scanning documents please add this option in samsung a35 5g
Galaxy A
**bleep** you Samsung
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