Original topic:

Software Update

(Topic created on: 08-04-2024 01:27 AM)
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Jai786
Active Level 3
Options
Galaxy A
 I updated my mobile on 12th June 2024, after this the brightness of the mobile screen automatically becomes so low that nothing is visible in it for ten to fifteen minutes, please do something about it 
4 Comments
Abhirx
Active Level 5
Galaxy A
Join me on twitter and build pressure on samsung @nationalist_x , I will not leave them until they replace screen for free ...
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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