Original topic:

Software Update issues

(Topic created on: 2 weeks ago)
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Naim2233
Active Level 1
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Galaxy A
My galaxy a55 5g phone facing problem like disldisplay blur, camera lose and battery drain. Plz somebody plz me what should i do now? 😭😭😭😭
3 Comments
SURJITHsNAIR
Active Level 7
Galaxy A
Firmware/Software updates push the device to peak performance, generating significant heat. That thermal stress can expose weak points in the OLED display—especially fragile internal connections—leading to permanent display lines.
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This isn’t normal wear and tear. It points to an underlying design or manufacturing flaw.
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Samsung has a responsibility to address such core issues.
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Instead, they are choosing to deny accountability and shift the burden onto customers—asking them to pay for what is clearly a defect.
That’s not just disappointing, it’s unacceptable.
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Multiple users reporting it after updates, yet Samsung continues to show negligence by shifting the cost onto customers instead of acknowledging the problem.
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In my case as well, the display issue appeared immediately after an official update, but it is still being treated as a chargeable repair since one goodwill support was already given.
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So Samsung’s solution is simple:
👉 Push update
👉 Screen gets line issue
👉 Say “out of warranty”
👉 Charge ₹12,000 from Customer
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What makes this worse?
Posts exposing this issue mysteriously get removed once they start gaining high views and traction on Samsung Members.
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If Samsung spent half the effort fixing the issue instead of removing high-view posts, customers wouldn’t be this frustrated.
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Removing posts only after they gain attention makes it look less like moderation and more like damage control. Silencing genuine customer complaints will never erase the problem.
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Repeated Vertical Pink/Green Line Issue After Software Update - Galaxy S22+
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https://r2.community.samsung.com/t5/Galaxy-S/Green-Line-after-update/td-p/22087300?src=ShareByUserCM
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Beware-of-Updates 🚨
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https://r2.community.samsung.com/t5/Galaxy-S/Beware-of-Software-updates/td-p/22020455?src=ShareByUse...
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Bavo16
Active Level 8
Galaxy A
+1
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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