Sidemounted Finger sensor

[RakibulA16]

Recently I bought samsung galaxy a16 5g but suddenly my side mounted finger sensor stop working. It stuck and can't add my finger anymore 

Give solution please

[goodthings]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also remove previous fingerprint and add again fresh fingerprint also clean fingerprint sensor and your's finger too then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Wodehouse]

Hardware-Related Issues
1. *Clean the sensor*: Dirt, dust, or moisture might be causing the issue. Gently clean the fingerprint sensor with a soft cloth.
2. *Inspect for damage*: Check if the sensor is damaged or scratched. If damaged, visit a Samsung authorized service center.

Software-Related Issues
1. *Restart your phone*: A simple reboot can often resolve issues.
2. *Disable and re-enable fingerprint recognition*: Go to Settings > Lock screen > Fingerprint recognition, disable, and then re-enable.
3. *Delete and re-register fingerprints*: Try deleting all registered fingerprints and then re-registering them.
4. *Clear cache and data*: Go to Settings > Apps > Fingerprint recognition > Storage > Clear cache and Clear data.
5. *Update software*: Ensure your phone is running the latest software version.

Additional Troubleshooting Steps
1. *Boot in safe mode*: Restart your phone in safe mode to disable third-party apps. If the fingerprint sensor works in safe mode, a third-party app might be causing the issue.
2. *Reset fingerprint recognition*: Go to Settings > Lock screen > Fingerprint recognition > Reset fingerprint recognition.

If none of these steps resolve the issue, visit a Samsung authorized service center for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support