I have a Galaxy A14 5G.I have it for around 1.5years. Last year the phone was giving a good battery backup. But from the last 2-3months It's battery backup has become worse (I have to carry a powerbank always with me). I also used to turn ON my battery protection in my phone so that it doesn't charge more than 80%. Yesterday I charged it to 100% and then used it till it reaches 1%. It gave me around 6hrs 10mins of screen on time and 7.5hrs of total time. (I played clash of clans, 2-3 sessions of subway surfers, reddit, whatsapp and Youtube.) Should I replace my battery or is that okay?
You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
