As per your query, we would like to inform you that if you purchased your device on EMI, you will not be able to use the secure folder until the EMI is fully completed.
Once your EMI is complete, please share any error reports with us, and we’ll be happy to assist you further.
Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
