Original topic:

Secure folder backup

(Topic created on: 3 weeks ago)
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Galaxy A
I lost my A75 and my new mobile A56 how to get back my secured folder picture on my new device
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cs_member10
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

How to backup Secure Folder data:
Follow the given steps to back up 'Secure Folder' data on your Samsung Galaxy smartphone.


Note: Steps may vary as per the device model, UI version, and country.
Samsung account should be registered on your device, and the device connected to Wi-Fi.

Step 1: Go to Settings
Step 2: Tap on Biometrics and security
Step 3: Tap on Secure Folder
Step 4: Enter your PIN/Pattern/Fingerprint to unlock
Step 5: Tap on Backup and restore
Step 6: Tap on Back up Secure Folder data
Step 7: Tap on Auto backup to enable auto backup

Note: Auto backup will start when you have been connected to Wi-Fi for an hour and the phone is charging with the screen off. it will only run once every 24 hours and will not back up files larger than 1GB.

Step 8: Tap on Back up to take backup


How to restore Secure Folder data:

Follow the given steps to restore 'Secure Folder' data on your Samsung Galaxy smartphones.

Step 1: Go to Settings
Step 2: Tap on Biometrics and security
Step 3: Tap on Secure Folder
Step 4: Enter your PIN/Pattern/Fingerprint to unlock
Step 5: Tap on Restore
(Restore your Samsung Cloud backup to Secure Folder.)

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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