Original topic:

Secure Folder Missing from my Mobile

(Topic created on: 04-20-2022 11:51 AM)
509 Views
Aditya_Addy
Beginner Level 2
Options
Galaxy A
Hi , I am Aditya .  I am Using Galaxy a52s now. The problem is Secure Folder is suddenly missing from my mobile since today morning. But i get notification from other apps that are there in secure folder and i can use that specific app through it .And I don't have any idea about it . And there is No secure folder option in my Biometric and Security option . I did my mobile reset now but the problem persist.please help me out of this if you can . Because most of my data are there in secure folder and I can't able to use it for now. 
6 Comments
nilgiri75
Active Level 4
Galaxy A
Sir , request you to use any recover app and recover your missing folder, try it..
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Scrabble-God
Active Level 6
Galaxy A
Swipe down the notification panel and check there. There is an icon of secure folder you can use secure folder from there.
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Galaxy A
If you bought your device through Samsung finance+,then wait till emi gets completed
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Aditya_Addy
Beginner Level 2
Galaxy A
So what about my data then ? Because my most of the account is in secure folder .
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Galaxy A
That will be safe...
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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