Screen shack problem

[biswaajit]

 I recently bought a brand new Samsung A36 5G and I’ve been noticing a strange issue. Whenever I scroll or hold on the home screen icons, the screen seems to shake or jitter, even though my touch is stable. I have already tried clearing cache/data of One UI Home, changed motion smoothness settings, and restarted the device — but the issue still persists. Please confirm if this is a software-related bug or hardware defect. Video attached for reference. Kindly look into this and provide a solution.

[Bhavya404]

If you are using home up module, then remove it or reset it and then restart and try again

[Bhavya404]

If not then, off the virtual ram, optimize the battery and overall device using device care, reduce the blur effects if you don't want them.

[Bhavya404]

If nothing works then wait for the next update.

[biswaajit]

Thank you for your suggestion! 🙏
I just wanted to let you know that I’m not using Good Lock or the Home Up module on my device.
The issue is occurring on a clean setup with no customization apps installed.
Appreciate your help though! 😊

[Bhavya404]

Then try the 2nd trick i mentioned, if that doesn't work then do go to the service center once and ask them about it.

[studentofrmu]

Yes I am also facing this issue on my a16

[biswaajit]

Hey, Just wanted to ask since when have you been noticing this ?
Did you update your phone recently?
And if yes, did the issue get resolved after the update or is it still happening?
Would really appreciate if you could share your experience 🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Go to Settings>Display>Adjust the brightness.
2. You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support