Original topic:

Screen issues when used on landscape mode in Samsung Galaxy A52S

(Topic created on: 11-10-2021 10:28 AM)
582 Views
kobidk
Active Level 1
Options
Galaxy A
This issue started after September security update. Whenever I watch full screen videos (i.e. on landscape mode) on Youtube, Facebook or VLC or any video player, the screen goes to portrait mode itself. The phone isn't even on the autorotate mode. Also when playing games the game goes to back menu as if I have pressed back button. It doesn't happen on games which is played on portrait mode.
At first I did factory reset which didn't solve the problem. Then I flashed stock ROM using Odin. The problem was solved. Then the problem again reappeared after October security update.
Does anyone else have such issues or is it just my handset.
8 Comments
Mountainer
Active Level 3
Galaxy A
No I didn't have that issues
0 Likes
Galaxy A
Kindly Attach the Photo or Video Sample
0 Likes
Roshan5
Expert Level 2
Galaxy A
I have same issue on S 21 Ultra
0 Likes
amitkumarshaw
Active Level 4
Galaxy A
I am not facing such issues
0 Likes
Cler07
Beginner Level 2
Galaxy A
I am facing similar youtube potrait issue for s20 fe
0 Likes
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support 

Elddisvogue
Beginner Level 3
Galaxy A

Galaxy A70, screen now flips to portrait when watching videos, and also seems to swipe up from anywhere, sometimes wiping out any comments I am writing. All this since September update.

kobidk
Active Level 1
Galaxy A
The issue with the screen was fixed after the November update. There aren't any problems anymore.
0 Likes