Screen Issue

[MosesPitchai]

Hi Samsung!

My Samsung Galaxy A52 has display problem. It's not okay for last two weeks. Sometimes it's hanging or could not get back to screen on. What is the problem? I can not understand why this happening?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[BharathKBs]

After installing october security patch the device now faces touch stability issues and also there seems to be a screen burn which is quite rare in OLED displays but still it is present.

The screen burn can be visible in a white background around the entire status bar area.

[MosesPitchai]

Yes. I faced this problem after update October 2023 security patch. Much worried.

[BharathKBs]

Yeah lets see whether they fix it with next update or not.